Insurance FAQ

Our clinic is under the follow insurance specialist panel: AIA, Bupa, Great Eastern, NTUC Income and Prudential. Most insurance plans only pay for hospitalisation. If your clinic visit leads to a hospital admission or day surgery admission for a surgical procedure, you may be able to seek reimbursement from your insurer for your outpatient clinic fees. This can include consultation fee, blood tests and medications. Please retain your receipts to submit to your insurer.
MediSave cannot be utilised for outpatient clinic visit.

However, you can use up to $300 of your MediSave per year to pay for outpatient CT or MRI scans requested by your doctor. You can also use your MediSave for hospitalisation and day surgery.

For inpatient hospital charges, you can use up to $550 per day for the first two days and $400 per day thereafter. Hospital charges include daily ward charges, daily treatment fees, investigations, and medications.

For day surgery, you can use up to $300 per day for hospital charges, which include daily ward charges, daily treatment fees, investigations, and medicines.

For surgery, you can use between $250 and $7,550, depending on the complexity of the surgery. The withdrawal limits are based on a fixed limit from the Table of Surgical Procedures (TOSP). We will advise you on the MediSave amount you can utilise.

To use your Medisave, you will be asked to sign the Medical Claim Authorisation Form (MCAF). For more up-to-date information, you may refer to this link:
Some insurers require pre-approval of your estimated medical bill for surgery or hospitalisation. Upon approval, your insurer will liaise directly with the hospital for billing and minimise your cash outlay for surgery. This will allow you to focus on recovering and not worry about the medical expenses.

Please contact your insurance agent regarding your insurance plan. You may refer to the follow links for more information:

AIA (HealthShield):

Great Eastern (Health Connect):

NTUC Income (IncomeShield):

Prudential (PRUPanel Connect):
In general, your follow-up clinic charges are covered by your insurer. Postoperative rehabilitation including physiotherapy, occupational therapy or TCM may also be included but do check with your insurer. The duration of coverage also varies among insurers. Please remember to keep your receipts for submission to your insurer.

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